Searching for a reliable roofer to help protect your home’s exterior? Do you want to ensure the professional you choose for the job is experienced, trustworthy, and dedicated to getting the job done right? You deserve the best when it comes to companies that offer high-quality products and services. Still, most come to discover that family-owned roofing companies provide an advantage over their corporate counterparts.
Here at Sam and Son Roofing, we are the premier family-owned roofing company in Kingwood, TX. We have generational experience and a history of successful projects, just two things that make up a successful business. But there are more reasons than that why you should consider supporting a local, family-owned roofing company rather than a big-name corporation.
For our first blog post, we are going to explore all of the advantages of choosing a family-owned roofing contractor and how your choice of not just a local roofing contractor, but other craftsmen as well, can strengthen the community you live in.
Personal Connection to the Work
Perhaps the greatest reason why a family-owned roofing business (or any business for that matter) is your best option is that they are bound to the work that they do. Their personal fortune is based on doing an honest day’s work and providing superb value for service. No one supports a flailing or inauthentic business for long, as customers are often able to sniff out dishonesty or lack of experience in roofing before long.
Family-owned roofing companies know the importance of quality craftsmanship because customers will see and hear almost immediately when a roof is falling apart. It might go over their heads, but that doesn’t mean they’re not paying attention. So they strive to deliver these qualities in all their services.
And because they’re typically smaller businesses, the owner is more involved in every aspect of the company. From sales to installation, the owner is just as much a roofer as they are a salesperson. They are usually taking your call, gather materials according to your specifications and work around your schedule in order to finish the job before long.
Commitment to Customer Service
Customer service is all about communication. Everything about being a local roofing professional involves talking to customers with a prompt turnaround time on emergency services or an issue that arises during the roofing process. Sam and Son are always available to talk and answer simple questions, and clients can reach them directly from their cell phone or email address. It’s a personal touch that isn’t easily found in larger companies.
Due to this face-to-face connection with the client and the roofing project, there’s an added obligation to provide customer service wholly different from their corporate counterparts. A family-owned roofing business that fails to keep a home safe from storm damage in rainy southeastern Texas or the grueling summer sun could put their business at risk. It’s only natural that they would take extra special care in ensuring that all of their projects are safe and secure.
As Warren Buffet says: “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”
That’s why family businesses in the roofing industry should and mostly do provide a different, more honest customer service from their corporate counterparts. Building trust in the community is the key to maintaining a successful business.
An Affordable Option
While larger roofing companies can perhaps offer more diverse roofing services and potentially reach a larger amount of area and handle more projects than local companies, that doesn’t mean they are going to drive prices down. Often, they will wield that size as a premium for their work. In other words, they have no need to offer a discount to customers because if they don’t sell their roof replacement, roof repair or roof maintenance services at their set rate, then they know that there is someone else down the road who will.
Family-owned roofing companies don’t have that luxury, but they also don’t have the overhead, either. With fewer employees, no corporate marketing teams, and no fancy offices that all drive product costs up, they can be more affordable. Moreover, they’re willing to work with you on price as long as it doesn’t jeopardize the quality of the job.
At Sam and Son Roofing, we understand the importance of a good roof over your head, but that doesn’t mean you need to pay an arm and a leg for it. We offer competitive rates on all of our services so you can make sure your roof is done right without going broke in the process.
Strengthen the Local Community
By choosing a family-owned roofing company, you’re supporting your local community and helping to keep money in the local economy. This data can be tracked by an economic impact metric that economists call “the local multiplier.”
As Monica Haynes from the University of Minnesota-Duluth, explains: “a multiplier of 1.25 would imply that for every dollar spent in the economy an additional $0.25 of economic activity is generated locally, through indirect (business to business), and induced (household) spending.”
Bigger national corporations, however, rarely have as strong a connection to local communities and will take that same money and put it in escrow elsewhere. In other words, each dollar spent to and by a local business has a larger amplified economic impact than the dollars going into a national or foreign chain.
Choosing to do business with a family-owned roofing business is thus an investment into your respective community. Just like any independent establishment, a family-owned roofing business tends to procure high-quality materials from nearby roofing suppliers, hire local roofers, and collaborate with neighborhood financial institutions more often than chain companies.
Family-owned businesses also pay local taxes, sponsor local events and donate time and money and resources to local charity organizations. They don’t do this because of reputation management, either. Businesses cannot survive in an impoverished community. Like seedlings in barren soil, they just can’t grow.
Sam and Son Are Kingwood’s Roofing Experts
At Sam and Son Roofing, we are certified roofers who pride ourselves on our commitment to our clients. With top-notch customer communication, detailed consultation, high-quality roofing materials and effective roofing services, we provide not only the highest quality workmanship. Still, we go above and beyond to make sure that you are satisfied with your roofing project from start to finish.
We do more than just roofing repair, installation and replacements, too. We also provide siding, window and gutter installation. Still have questions regarding our full range of services? Contact us today via our website or call us today at (281) 916-8616.